Job Description
Join our award-winning hospitality team at the heart of downtown Cleveland! As a Front Desk Agent, you'll be the welcoming face of our luxury hotel, creating memorable experiences for business and leisure travelers. We offer competitive benefits, growth opportunities, and a vibrant work culture in Ohio's premier destination.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with professionalism and resolve issues promptly
- Process payments using POS systems and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security departments
- Execute upselling strategies for room upgrades and amenities
- Utilize property management systems (Opera/PMS) effectively
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Cleveland attractions and transportation
- Valid Ohio driver's license (if required for shuttle duties)