Job Description
Join our award-winning downtown Portland hotel as a Front Desk Agent and deliver exceptional guest experiences! We're seeking charismatic professionals to manage check-ins, handle reservations, and resolve inquiries with grace. Enjoy weekly pay, competitive benefits, and career growth in a vibrant hospitality environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and maintain service excellence
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Oregon Food Handler's Card (or willingness to obtain)
- High school diploma or equivalent required