Job Description
Join our award-winning luxury hotel in the heart of Boston's historic Back Bay district. As a Front Desk Agent, you'll be the first point of contact for discerning guests, delivering exceptional service that reflects our commitment to excellence. Enjoy a supportive team environment, comprehensive benefits package, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Provide personalized check-in/check-out services for hotel guests
- Manage reservations and optimize room assignments using Opera PMS
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell premium services and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- 2+ years of luxury hotel front desk experience
- Proficiency in Opera PMS or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Massachusetts hospitality certification preferred
- Fluency in English; Spanish proficiency a plus
- Attention to detail and problem-solving abilities