Job Description
Join our award-winning team at The Grand Raleigh Hotel, where luxury meets Southern charm. We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Raleigh's vibrant downtown. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, embodying our commitment to impeccable service and attention to detail. Enjoy competitive compensation, comprehensive benefits, and career growth in one of Raleigh's premier hospitality destinations.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and guest requests using OPERA system
- Resolve guest inquiries and complaints promptly with a solutions-oriented approach
- Process payments accurately and maintain secure cash handling procedures
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Contribute to upselling opportunities for hotel services and amenities
- Maintain detailed logs of guest interactions and special requests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (OPERA preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Professional appearance and polished demeanor
- Availability to work flexible shifts including nights/weekends
- High school diploma or equivalent required