Job Description
Join our award-winning team at Oceanview Resorts & Spa, Miami's premier luxury destination! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant beachfront property. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of the world's most exciting cities.
What We Offer:
- Medical, dental, and vision insurance
- 401(k) with company match
- Complimentary resort stays
- Employee discounts on dining and spa services
- Professional development programs
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance departments for guest requests
- Handle guest complaints with empathy and resolve issues promptly
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with expert destination knowledge
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera or PMS reservation systems
- Exceptional communication and multitasking abilities
- Valid Florida driver's license (for occasional errands)
- Fluency in English; Spanish proficiency strongly preferred
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude with passion for hospitality