Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premier Charlotte location. No prior experience required – we provide comprehensive training to help you succeed. Join our team and become the welcoming face of our hotel while building valuable customer service skills in a dynamic environment.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments accurately
- Answer phones and respond to guest inquiries promptly
- Process payments and maintain cash drawer accountability
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with solutions-oriented approach
- Perform daily reporting and administrative duties
Qualifications
- High school diploma or equivalent (required)
- Outstanding communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (typing 25+ WPM preferred)
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer-first mindset
- No experience necessary – training provided!