Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent in the heart of Boston! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our boutique downtown hotel. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for individuals starting their hospitality journey with a commitment to excellence.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized reception area
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to work flexible hours including weekends
- Attention to detail and problem-solving abilities
- Positive attitude and teamwork orientation
- Valid Massachusetts driver's license (if applicable)