Job Description
Join our dynamic hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking a customer-focused professional to deliver exceptional guest experiences in the heart of Albuquerque. Enjoy competitive weekly pay, flexible shift schedules, and career growth opportunities in a vibrant hotel environment.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Handle emergency situations following protocol
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficient in hotel software systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic cash handling and accounting knowledge
- Valid driver's license preferred
- Spanish fluency a plus