Job Description
Join our prestigious downtown team as a Front Desk Agent! No experience required – we provide comprehensive training for motivated individuals ready to launch their hospitality career. Enjoy a dynamic environment with growth opportunities, competitive benefits, and the chance to serve guests at one of DC's iconic hotels. Perfect for career changers, recent graduates, and hospitality newcomers.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute checklists and ensure lobby standards are maintained
- Sell hotel services and amenities to enhance guest experiences
Qualifications
- No prior experience required – we train all new hires
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Professional appearance and customer-focused attitude
- Basic computer literacy (training provided)
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and eagerness to learn