Job Description
Join our award-winning luxury beachfront resort in Miami Beach as a Front Desk Agent! We're seeking a charismatic and detail-oriented professional to create unforgettable guest experiences. As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with grace. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in Florida's premier hospitality destination.
Responsibilities
- Provide exceptional guest service during check-in/out processes
- Manage room reservations and inventory via PMS systems
- Handle guest inquiries with prompt and accurate solutions
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Resolve guest complaints professionally and efficiently
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Ability to work flexible schedules including nights/weekends
- Basic knowledge of Miami tourism attractions
- High school diploma or equivalent required