Job Description
Join our award-winning team as a Front Desk Agent at Milwaukee's premier hospitality destination! We're urgently seeking dynamic professionals to deliver exceptional guest experiences during peak seasons. This role offers competitive pay, comprehensive benefits, and growth opportunities within our expanding portfolio. If you thrive in fast-paced environments and possess a passion for hospitality, we want you on our team!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, inquiries, and resolve guest concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (e.g., Opera, Cloudbeds)
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems and Microsoft Office
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent; hospitality certification preferred
- Valid driver's license (for valet duties)
- Ability to stand for extended periods and lift 25 lbs