Job Description
Join our award-winning hospitality team at Grand Harbor Resort & Spa as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in our oceanfront property. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities within our luxury resort chain. If you thrive in fast-paced environments and possess exceptional customer service instincts, we want to meet you!
Responsibilities
- Manage seamless check-in/check-out processes using OPERA property management system
- Handle guest inquiries with empathy and resolve complaints efficiently
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell resort amenities and local attractions to enhance guest experiences
- Prepare daily reports and maintain occupancy data
- Uphold brand standards through professional appearance and communication
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (PMS)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license (for valet duties)
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Jacksonville attractions and transportation
- High school diploma or equivalent required