Job Description
Join our award-winning team at Seaside Hospitality Group as a Front Desk Agent and become the first point of contact for our valued guests. We're seeking a charismatic professional to deliver exceptional service at our stunning oceanfront property in Long Beach. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in the heart of Southern California's vibrant hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest preferences and special requests
- Collaborate with housekeeping, valet, and maintenance teams
- Utilize property management systems (PMS) for daily operations
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Valid California driver's license (if required for valet duties)
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent; hospitality certification preferred