Job Description
Are you a people person ready to kickstart your hospitality career? Grand Plaza Hotels is seeking enthusiastic Front Desk Agents to be the first point of contact for our guests in vibrant Albuquerque. No experience neededâjust a passion for exceptional service and a willingness to learn. Enjoy competitive pay, comprehensive training, and a supportive team environment. Join us in creating memorable stays for travelers exploring the Land of Enchantment!
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests, complaints, and emergency situations calmly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, maintenance, and management teams
- Uphold brand standards and promote hotel amenities
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in basic computer systems
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends/holidays
- No prior experience requiredâtraining provided!