Job Description
Start your hospitality career with no experience required! Grand Plaza Hotel Cleveland is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments through warm service and efficient operations. We provide comprehensive training to ensure your success in this dynamic role.
Join our award-winning team in downtown Cleveland and gain transferable skills in customer service, reservations management, and problem-solving. Enjoy competitive pay, flexible scheduling, and growth opportunities within our expanding hospitality group.
Responsibilities
- Manage guest check-in/check-out processes using hotel systems
- Handle reservations, inquiries, and special requests professionally
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and effectively
- Perform daily audits and report discrepancies
- Maintain a clean, organized front desk environment
Qualifications
- No prior experience required - training provided
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including weekends
- Valid driver's license preferred