Job Description
Join our award-winning luxury hotel in the heart of Kansas City! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Immediate full-time positions available for energetic individuals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Missouri's premier hospitality destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, inquiries, and resolve guest concerns with professionalism
- Process payments, manage billing, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through attentive service and attention to detail
- Maintain security protocols and safeguard guest information
- Collaborate with cross-departmental teams during peak periods
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service or hotel experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation software and basic MS Office
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Positive attitude and commitment to guest satisfaction
- Basic math and cash-handling abilities