Job Description
Join our award-winning team at Grand Phoenix Hospitality, where luxury meets desert charm! We're seeking a charismatic Front Desk Agent to be the first point of contact for our international guests. This role combines premium service with career growth in one of Phoenix's most iconic hotels. Enjoy competitive benefits, flexible scheduling, and daily opportunities to create unforgettable guest experiences in a vibrant downtown setting.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and guest inquiries with precision
- Process payments, handle cash/credit transactions, and maintain accurate records
- Coordinate with housekeeping, maintenance, and valet departments
- Resolve guest concerns promptly and escalate complex issues appropriately
- Utilize Opera property management system for daily operations
- Assist with VIP arrivals and special event coordination
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Arizona driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Phoenix attractions and transportation
- Professional appearance and polished demeanor