Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Miami Beach Resort. We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury hospitality environment. This full-time position offers competitive benefits, growth opportunities, and a vibrant work culture in Florida's most dynamic city. If you thrive in fast-paced settings and possess a passion for service, apply today to become the face of our resort!
Responsibilities
- Manage guest check-in/check-out processes efficiently with attention to detail
- Handle reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and information to enhance guest experiences
- Perform nightly audit procedures and report discrepancies
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years experience in hotel front desk or customer service role
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Florida driver's license (if required for local errands)
- Basic knowledge of foreign languages (Spanish highly desirable)