Job Description
Join our award-winning luxury hotel in Houston's vibrant Galleria District as a Front Desk Agent. We're seeking charismatic professionals to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This role offers career growth opportunities in a dynamic hospitality environment with comprehensive benefits including health insurance, paid time off, and employee discounts. Perfect for detail-oriented individuals passionate about creating memorable stays for international and domestic guests.
Responsibilities
- Manage guest check-in/check-out procedures using PMS systems
- Resolve guest inquiries and complaints with solution-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Execute upselling strategies for room upgrades and amenities
- Train new staff on hotel operations and service standards
- Monitor security protocols and emergency procedures
Qualifications
- 2+ years hotel front desk or high-end customer service experience
- Proficiency in Opera PMS or similar hotel management software
- Fluent in English; Spanish proficiency highly valued
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- High school diploma; hospitality certification preferred