Job Description
Join our award-winning hospitality team in the heart of the French Quarter! The Grand Orleans Hotel seeks a dynamic Front Desk Agent to deliver exceptional guest experiences in our iconic downtown location. As the first point of contact, you'll embody Southern charm while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive compensation, comprehensive benefits, and the chance to work in one of America's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments with attention to detail
- Resolve guest concerns promptly and escalate issues to management when necessary
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Provide local recommendations and create memorable guest experiences
- Assist with luggage handling and valet services as needed
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera, Fidelio preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid Louisiana hospitality alcohol certification (or willingness to obtain)
- Basic knowledge of New Orleans attractions and transportation
- Flexible schedule including nights, weekends, and holidays
- Positive attitude with genuine passion for hospitality