Job Description
Join our award-winning hospitality team at Grand Plaza Hotels in downtown Chicago! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during evening and overnight shifts. This full-time role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Illinois' most iconic cities.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room assignments and optimize occupancy rates
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures during overnight shifts
- Upsell hotel amenities and local attractions
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in PMS systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent required
- Valid Illinois driver's license (for guest shuttle operations)