Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Sacramento! We're seeking charismatic Front Desk Agents to create unforgettable experiences for our guests. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location. If you thrive in fast-paced environments and possess exceptional service skills, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints promptly and professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize PMS systems (Opera preferred) for daily operations
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and services
- Valid California driver's license (if airport shuttle required)
- Flexibility to work evenings, weekends, and holidays