Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Fort Worth! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences while advancing your career in the thriving Texas hospitality industry. As the first point of contact, you'll embody our commitment to excellence in customer service and operational efficiency.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera/PMS) efficiently
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or hospitality experience preferred
- Proficiency in hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Fort Worth attractions and services
- Valid Texas driver's license (for occasional errands)