Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Mountain Hotels in Colorado Springs! We're seeking enthusiastic, customer-focused individuals with no prior experience to be the first point of contact for our guests. If you're passionate about creating memorable experiences and eager to grow in the hospitality industry, this is your perfect starting point. We provide comprehensive training, competitive benefits, and a supportive team environment. Discover the beauty of Colorado while building a rewarding career!
Responsibilities
- Warmly greet and check-in/check-out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area
- Collaborate with colleagues to ensure seamless operations
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency (MS Office, reservation systems)
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and passion for customer service
- Ability to stand for extended periods