Job Description
Join our award-winning luxury resort at the foot of the Rocky Mountains! We're seeking a charismatic Front Desk Agent to be the first impression for our discerning guests. This role combines exceptional guest service with operational excellence in a stunning Colorado Springs setting. You'll manage check-in/out processes, handle reservations, and resolve inquiries with professionalism and warmth while enjoying competitive benefits and a supportive team environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera property management system
- Process reservations, modifications, and payment transactions with accuracy
- Resolve guest inquiries and complaints with empathy and solution-oriented mindset
- Coordinate with housekeeping, maintenance, and F&B departments for seamless service
- Maintain accurate guest records and confidential information
- Upsell resort amenities, activities, and packages to enhance guest experience
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid Colorado driver's license and reliable transportation
- Basic knowledge of Colorado Springs attractions and activities
- Ability to stand for extended periods and lift up to 25 lbs