Job Description
Join our award-winning luxury hotel in the heart of Houston's Galleria District as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences through exceptional service. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within a premier hospitality brand. If you thrive in fast-paced environments and take pride in delivering flawless guest interactions, apply today!
Responsibilities
- Manage guest check-in/check-out procedures efficiently using Opera PMS
- Handle guest inquiries, requests, and resolve complaints with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet teams
- Upsell hotel services and amenities to enhance guest experience
- Monitor room status and ensure seamless room turnover
- Conduct safety inspections and emergency response drills
Qualifications
- Minimum 2 years front desk experience in luxury hospitality
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Valid Texas Food Handler's certification preferred
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Fluent in English; Spanish proficiency highly valued
- Professional appearance and customer-first mindset