Job Description
Join our award-winning luxury hotel in the heart of downtown Chicago as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Provide exceptional guest service during check-in, check-out, and throughout guest stays
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet departments
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate financial records
- Act as hotel ambassador, providing local recommendations
- Utilize property management systems efficiently
Qualifications
- Minimum 1 year hotel front desk or hospitality experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Illinois driver's license preferred
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent required
- Professional appearance and demeanor