Job Description
Join our award-winning team at Grandview Hospitality as a Front Desk Agent and kickstart your hospitality career in the heart of Philadelphia! We're seeking enthusiastic, customer-focused individuals to deliver exceptional guest experiences at our luxury downtown property. If you're passionate about creating memorable moments and thrive in a fast-paced environment, this is your opportunity to grow with us. We offer comprehensive training, competitive benefits, and a supportive culture where your contributions are valued.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accurate records
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Process payments, handle cash transactions, and reconcile daily reports
- Act as a local resource, providing recommendations for dining and attractions
- Maintain a clean, organized lobby and reception area at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hotel, retail, or similar industry
- Proficiency with Opera or similar property management systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask effectively during peak hours
- Basic math skills for cash handling and billing
- Flexible availability including weekends, holidays, and overnight shifts