Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in the vibrant heart of El Paso. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career advancement within our luxury hotel chain. If you're passionate about creating memorable moments and thrive in a dynamic environment, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries and complaints promptly with empathy and professionalism
- Manage room inventory and coordinate with housekeeping for seamless operations
- Process payments and maintain accurate financial records
- Collaborate with concierge and dining teams to enhance guest experiences
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Rainmaker)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Valid Texas driver's license and reliable transportation
- Spanish fluency preferred (bilingual candidates strongly encouraged)
- Flexible availability including nights, weekends, and holidays