Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at the Grand Plaza Hotel. As a Front Desk Agent, you'll be the first point of contact for our international clientele, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive benefits including health insurance, 401(k) matching, and exclusive employee discounts. Grow your career in one of New York's premier hospitality destinations.
Responsibilities
- Manage guest check-in/out procedures with precision and efficiency
- Handle guest inquiries, requests, and complaints with professionalism
- Process reservations and room assignments using Opera PMS system
- Coordinate with housekeeping and maintenance departments for guest needs
- Upsell hotel services, dining packages, and local attractions
- Maintain accurate shift reports and transaction records
- Train and mentor new team members on hotel standards
Qualifications
- 3+ years of hotel front desk experience in luxury properties
- Proficiency in Opera PMS and hotel management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State Food Handler's certification preferred
- Fluency in English; Spanish or Mandarin a plus
- Proven ability to handle high-pressure situations calmly
- Associate degree in Hospitality or related field preferred