Job Description
Join our award-winning hospitality team at Grand Hotel Louisville! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown property. This entry-level role is your gateway to a thriving hospitality career with competitive benefits, growth opportunities, and a vibrant team culture. Perfect for recent graduates or career changers passionate about customer service excellence!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, room assignments, and special requests
- Process payments, cash handling, and accurate billing transactions
- Collaborate with housekeeping, maintenance, and dining teams
- Resolve guest concerns with professionalism and empathy
- Maintain organized front desk operations and documentation
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system familiarity
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities under pressure
- Professional appearance and customer-first mindset
- Ability to multitask in fast-paced environments
- Flexibility to work weekends, evenings, and holidays