Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent and launch your hospitality career! We're seeking enthusiastic individuals with a passion for guest service to be the first point of contact for our valued visitors. No experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of San Antonio's premier locations.
As a Front Desk Agent, you'll manage check-ins/out, handle reservations, and resolve guest inquiries with professionalism. Our supportive environment encourages learning and development, making it the perfect starting point for your hospitality journey.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservations and room assignments with accuracy
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with valet services and guest transportation needs
Qualifications
- High school diploma or equivalent (no experience necessary)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Punctual and reliable with professional appearance
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Customer service orientation with empathy
- Willingness to work flexible shifts including weekends/holidays