Job Description
Join our award-winning Florida resort as a Front Desk Agent and become the first smile our guests see! We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-in/out processes, reservations, and local recommendations. If you thrive in dynamic environments and possess a passion for hospitality excellence, this is your opportunity to shine in Orlando's vibrant tourism industry.
Responsibilities
- Efficiently manage guest check-in/out procedures using property management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Provide detailed local attraction and transportation guidance
- Coordinate with housekeeping and maintenance teams
- Maintain immaculate front desk and lobby areas
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Valid Florida driver's license (for transportation assistance)
- Spanish language fluency preferred
- Knowledge of Orlando tourism attractions required
- High school diploma or equivalent required