Job Description
Join our award-winning luxury hotel in downtown Atlanta and deliver exceptional guest experiences! We're seeking a dynamic Front Desk Agent to be the first point of contact for our international clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Atlanta's bustling hospitality scene. Immediate start available for qualified candidates.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Georgia driver's license (if required for errands)
- Fluency in English; Spanish proficiency highly valued
- Attention to detail and multitasking ability in fast-paced environments
- Positive attitude and commitment to luxury service standards