Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals to create memorable guest experiences in the heart of Albuquerque. No prior experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, benefits, and a supportive team environment. Perfect for career changers or recent graduates looking to grow in the service industry!
Responsibilities
- Check in/out guests efficiently while maintaining a warm and welcoming demeanor
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests and resolve issues promptly
- Operate hotel management systems (training provided)
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Promote hotel services and local attractions to guests
Qualifications
- No experience required – we train all team members!
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Valid driver's license (for local errands)