Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience requiredâjust a passion for service and a willingness to learn. Enjoy competitive pay, comprehensive benefits, and growth opportunities in the heart of NYC.
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries
- Operate hotel management software (training provided)
- Resolve guest concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, POS systems)
- Ability to work flexible shifts including nights/weekends
- Valid NY state ID or driver's license
- No hospitality experience neededâtraining provided
- Positive attitude and team player mentality