Job Description
Join our award-winning hospitality team as a Front Desk Agent at the heart of Atlanta's vibrant downtown scene! We're seeking a charismatic professional to create unforgettable guest experiences while managing our luxurious property's first impression. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Georgia's premier hospitality destination.
What We Offer:
- Competitive hourly pay + performance bonuses
- Health/dental/vision insurance
- Hotel discounts worldwide
- 401(k) with matching
- Professional development programs
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservations and room assignments using Opera PMS
- Handle guest inquiries about local attractions and transportation
- Resolve billing discrepancies and payment processing
- Coordinate with housekeeping and maintenance teams
- Process guest requests promptly and professionally
- Maintain accurate guest records and confidential information
- Contribute to a positive team environment
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management systems (Opera/PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights/weekends/holidays)
- Attention to detail and organizational abilities
- Basic knowledge of Atlanta tourism attractions
- Authorization to work in the United States