Job Description
Welcome to Premier Hospitality Management, where we pride ourselves on delivering world-class service in the heart of Tucson. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our full-time team. This is an excellent opportunity for individuals looking for a stable career in a fast-paced environment with flexible shift work options.
As the face of our brand, you will ensure every guest feels valued and welcomed from the moment they arrive. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth. If you have a passion for hospitality and thrive in a shift-based role, we want you on our team!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using hotel management software (e.g., Opera, GuestCentric).
- Handle incoming phone calls, emails, and reservation inquiries with professionalism.
- Process payments and manage daily cash and credit transactions accurately.
- Resolve guest complaints and issues promptly to ensure high levels of guest satisfaction.
- Maintain a clean and organized front desk area and lobby at all times.
- Assist with general administrative duties and cross-training in other departments as needed.
Qualifications
- High school diploma or GED required; post-secondary education in hospitality is a plus.
- Previous experience in front desk operations, customer service, or hospitality is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficient in Microsoft Office Suite and hotel property management systems.
- Must be able to stand for extended periods and lift light objects (up to 20 lbs).