Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our iconic downtown property. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our global hospitality brand.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while managing check-in/out processes, handling guest inquiries, and coordinating with housekeeping and concierge teams. Our ideal candidate thrives in fast-paced environments and takes pride in creating memorable stays for business travelers and tourists alike.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using Opera property management system
- Respond to guest inquiries with professionalism and resolve issues promptly
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Process payments and manage billing discrepancies accurately
- Upsell room upgrades, dining packages, and local experiences
- Maintain detailed guest preference records for personalized service
- Collaborate with security team to ensure guest safety and property security
Qualifications
- Minimum 2 years front desk experience in luxury or boutique hotel environment
- Proficiency with hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Valid California driver's license and clean driving record (required for valet coordination)
- Ability to work flexible shifts including nights, weekends, and holidays
- Fluency in English; Spanish proficiency strongly preferred
- Basic knowledge of Los Angeles attractions and transportation networks