Job Description
Join our dynamic hospitality team as a Front Desk Agent at Memphis Grand Hotel! We're seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. This role combines customer service excellence with operational precision in our boutique downtown property. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation modifications and special requests
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Respond to guest inquiries via phone/in-person/email
- Monitor security protocols and access control
- Prepare shift reports and daily summaries
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Flexible availability for evening/overnight shifts
- Proficiency with PMS systems (e.g., Opera)
- Strong conflict resolution abilities
- Basic cash handling and math skills
- Professional appearance and communication