Job Description
Join Nashville's premier hospitality destination as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences at our downtown boutique hotel. This role offers competitive pay, flexible shift scheduling, and career growth in Music City's thriving tourism industry. Perfect for night owls and early birds alike!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and payment processing
- Handle guest inquiries and resolve service issues promptly
- Maintain accurate shift logs and financial documentation
- Collaborate with housekeeping and security teams
- Execute upselling opportunities for premium services
- Operate PMS systems and maintain data security
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic accounting knowledge and cash handling experience
- Tennessee Alcohol Beverage Service certification preferred
- Valid driver's license and reliable transportation