Job Description
Join our award-winning luxury hotel in the heart of Austin, TX, as a Front Desk Agent! We're seeking enthusiastic, customer-focused individuals to create unforgettable experiences for our guests. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and growth opportunities within our renowned hotel group. Be the first face of our establishment and make a lasting impression in one of America's most vibrant cities!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations, room assignments, and billing inquiries
- Respond promptly to guest requests and resolve concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized lobby and reception area
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer systems and software
- Ability to work flexible hours including nights/weekends/holidays
- Positive attitude and commitment to outstanding customer service
- Must pass background check and drug screening
- Valid Texas driver's license (preferred but not required)