Job Description
Join the vibrant hospitality scene of Las Vegas as a Part-Time Front Desk Agent at the prestigious Grand Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of the Entertainment Capital. This role offers flexible scheduling, competitive pay, and opportunities for career growth within our luxury property. Perfect for students and career-changers seeking dynamic part-time work in a world-class destination.
As the first point of contact for our international guests, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy complimentary meal benefits, employee discounts, and a supportive team environment that values your contributions.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Process payments and maintain accurate financial transaction records
- Resolve guest inquiries with professionalism and local area expertise
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in high-volume environments
- Proficiency with Microsoft Office and property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize tasks during peak periods
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Las Vegas attractions and transportation
- Positive attitude and willingness to learn new systems