Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent! We're seeking enthusiastic professionals to deliver exceptional guest experiences at our premium downtown Louisville location. This role offers rapid career growth in the luxury hospitality sector with comprehensive training and benefits.
Our ideal candidate thrives in fast-paced environments, possesses excellent communication skills, and embodies our commitment to guest satisfaction. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our expanding portfolio of properties.
Responsibilities
- Manage seamless check-in/check-out processes for guests
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Utilize property management systems efficiently
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic computer proficiency
- Flexible availability including weekends/holidays
- Positive attitude with genuine hospitality passion