Job Description
Join our award-winning team at the Grand Plaza Hotel, a premier luxury destination in the heart of Charlotte! We're seeking charismatic and detail-oriented Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment. If you thrive in fast-paced settings and possess a passion for service, apply today to become part of our family!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel software systems
- Handle reservation modifications, cancellations, and room assignments
- Address guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash handling, and reconcile daily transactions
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Maintain accurate records of guest preferences and feedback
- Uphold brand standards through attentive service and attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi) and Microsoft Office
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid North Carolina hospitality certification preferred
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Positive attitude with a passion for exceeding guest expectations