Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic hospitality professionals to create memorable guest experiences in the heart of Atlanta. This entry-level role offers paid training, career advancement opportunities, and a vibrant team culture. If you're passionate about service excellence and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Check guests in/out efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments and manage cash drawer operations
- Coordinate with housekeeping, maintenance, and other departments
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation software
- Ability to multitask in a dynamic environment
- Flexible availability including weekends and holidays
- Valid driver's license (if required for local errands)