Job Description
Join our award-winning Coastal Horizon Hotel as a Front Desk Agent and become the first point of contact for our guests seeking unforgettable Virginia Beach experiences. We're seeking charismatic professionals to deliver exceptional hospitality while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment in one of America's premier coastal destinations. Immediate openings available for candidates ready to elevate our guest experience.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservations, modifications, and room assignments with accuracy
- Address guest inquiries and resolve issues proactively to ensure satisfaction
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and communication
- Assist with valet services and concierge duties as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid driver's license (for valet operations)
- Flexible availability including weekends and holidays
- Basic knowledge of Virginia Beach attractions and services
- High school diploma or equivalent required