Job Description
Join our award-winning hospitality team at Detroit Grand Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Detroit. Perfect for career starters with no prior experience – we provide comprehensive training to set you up for success. Be the first face our guests see and contribute to Detroit's vibrant tourism industry while growing your professional skills in a supportive environment.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with accuracy
- Answer phone calls and respond to guest inquiries promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest issues with professionalism and empathy
- Market hotel amenities and local attractions to guests
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency
- Ability to stand for extended periods
- Positive attitude and customer service mindset
- Flexible availability including weekends and holidays