Job Description
Join our award-winning hospitality team as a Front Desk Agent and be the first point of contact for our esteemed guests! We're seeking enthusiastic individuals to deliver exceptional service at our luxury property in downtown Atlanta. No prior experience required—just a passion for creating memorable guest experiences. Full training provided!
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage room reservations and inventory
- Resolve guest inquiries with professionalism
- Process payments and handle cash transactions
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records
- Ensure lobby area remains pristine
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Customer service mindset
- Ability to multitask in fast-paced environments
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving aptitude
- Willingness to learn hospitality systems