Job Description
Join our award-winning team at Omilton Hotel & Suites, Omaha's premier hospitality destination! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of the city. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. If you're passionate about service and thrive in dynamic environments, apply now to grow your career in luxury hospitality.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software systems
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and manage room key distribution
- Prepare daily reports and occupancy summaries
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, RoomRack)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic knowledge of Omaha attractions and local services
- Valid driver's license (for airport shuttle duties)